Refund policy
Effective Date: October 18, 2026
1. Delivery Policy
How Will You Receive Your Product?
At quickbooksdigital.us, we provide digital software products and license activation details. After your purchase has been successfully processed, your product license or activation instructions will be delivered directly to the email address provided during checkout.
Delivery typically takes between 1 and 8 hours after payment confirmation. In some cases, delivery may take longer due to verification procedures or technical issues.
Please ensure that your email address is correct and check your spam or junk folder if you cannot find your delivery email.
If you have not received your product within the expected timeframe, please contact our support team at support@quickbooksdigital.us for assistance.
2. Return and Refund Policy
Due to the digital nature of our products, refund requests are handled according to the product purchased, its activation status, and the circumstances of the request.
Digital Software Products
Customers may request a refund within 60 days of the invoice date, subject to the applicable product terms and eligibility requirements.
Refund requests may be reviewed in cases involving duplicate purchases, incorrect orders, technical issues that cannot be resolved, or products that do not match their advertised description.
Products that have been successfully delivered, activated, or used may be subject to additional eligibility conditions. Any applicable restrictions will be communicated clearly to customers.
Subscription Products
For subscription-based products, customers may request cancellation in accordance with the terms of their subscription. Cancellation may prevent future renewal charges but does not automatically guarantee a refund for previous payments.
Please refer to the specific subscription terms or contact our support team for assistance.
Non-Refundable Items and Services
Where permitted by applicable law, refunds may not be available for:
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Products that have been successfully delivered and activated, where the applicable refund conditions exclude them.
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Services that have already been fully performed.
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Purchases that are ineligible for a refund under the applicable product terms.
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
3. Refund Processing
Once a refund request has been reviewed and approved, the refund will be issued to the original payment method whenever possible. Processing times may vary depending on the payment provider and financial institution.
Customers will be notified if additional information is required to process their request.
4. How to Request a Return or Refund
To request a return, cancellation, or refund, please email our support team at:
Email: support@quickbooksdigital.us
Please include your order number, purchase date, the email address used during checkout, and a brief explanation of your request.
Our support team will review your request and respond as soon as possible.
5. Contact Information
For questions regarding digital delivery, product activation, cancellations, or refunds, please contact:
Website: quickbooksdigital.us
Email: support@quickbooksdigital.us